Terms of Service

1. Agreement to Terms

Effective date

May 2, 2026 (initial publication)

These Terms of Service ("Terms") constitute a legally binding agreement between you and Celerora LLC ("Celerora," "we," "us," or "our"), a Texas limited liability company, governing your access to and use of the Celerora platform, including our website and all related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.

If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. International Use

The Service is operated from the United States and is available to users worldwide. If you access the Service from outside the United States, you are responsible for compliance with local laws and regulations. Availability of features may vary by country.

Certain rights may vary by jurisdiction. Where local law provides you greater protections, those protections will apply to the extent required. Nothing in these Terms is intended to limit any consumer rights that cannot be waived under applicable law.

3. Service Description

Celerora is a software-as-a-service (SaaS) booking management platform designed for independent service providers and solo contractors. Our platform provides tools to help service providers manage their business operations, including:

• Online Booking: A customizable booking page where customers can schedule appointments
• AI Lead Responder: An AI-powered chatbot that responds to customer inquiries 24/7
• Instant Quote Generator: AI-assisted quote generation from job descriptions
• No-Show Protection: Deposit collection and customer reputation tracking
• Calendar Management: Scheduling tools with Google Calendar integration
• Customer Management: Tools to track customer history and communications
• Automated Notifications: Email and SMS reminders for bookings
• Analytics: Insights into bookings and business performance

Stripe processes Celerora subscription fees and booking deposits (including any related refunds or chargebacks). Celerora does not store or process full payment card information.

Celerora acts solely as a technology provider. We do not provide, perform, or guarantee the quality of any services listed by service providers on our platform.

Any service contract is strictly between the service provider and the customer. Celerora is not a party to those contracts, is not an agent, and does not assume liability for the performance, pricing, or outcome of services.

We do not vet, screen, background-check, license-verify, insurance-verify, or otherwise qualify service providerswho use the platform. Service providers self-attest to the licenses, permits, certifications, and insurance required for their services and jurisdiction (see Section 6). Customers are responsible for confirming a provider's qualifications, licensing, and insurance directly with the provider before booking.

4. User Accounts

Service providers create an account to operate their business on the Service. Customers book services through public booking links and do not create an account. When creating and maintaining a service-provider account, you agree to:

• Accurate Information: Provide truthful, accurate, current, and complete information during registration and keep it updated
• Account Security: Maintain the confidentiality of your password and restrict access to your account
• Authorized Use: Not share your account credentials or allow others to access your account
• Prompt Notification: Immediately notify us of any unauthorized access or security breach
• Age Requirement: Be at least 18 years old or the age of majority in your jurisdiction
• Single Account: Maintain only one account per individual or business entity
• Email Verification: Verify your email address to activate full account functionality

You are solely responsible for all activities that occur under your account. We reserve the right to suspend or terminate any account that violates these Terms or is used for fraudulent or illegal purposes.

5. Subscription Plans & Billing

Subscription Tiers

Celerora offers multiple subscription tiers with different features and usage limits:

• Free: Limited features and usage for testing the platform
• Pro: Enhanced features with higher usage limits
• Pro+: Premium features with unlimited or maximum usage limits

Current pricing and feature details are available on our website. Features and pricing are subject to change with notice as described in Section 19.

Free Trial

New service providers may be eligible for a 14-day free trial of paid features. No credit card is required to start the trial. At the end of the trial period, you must subscribe to a paid plan to continue accessing premium features, or your account will revert to the Free tier.

Billing & Auto-Renewal

Paid subscriptions are billed in advance on a recurring monthly or annual basis and automatically renew at the end of each billing period unless you cancel before renewal. By subscribing, you authorize us to charge your payment method for the applicable fees on each renewal date until you cancel. All fees are:

• Quoted in U.S. dollars unless otherwise specified
• Non-refundable except as required by law
• Subject to applicable taxes based on your location

Usage Limits

Each subscription tier includes specific usage limits (e.g., bookings per month, AI responses, quotes, SMS messages). If you exceed your plan's limits:

• You will receive notifications as you approach limits
• Features may be temporarily restricted until the next billing cycle
• You may upgrade to a higher tier at any time for immediate access

Failed Payments

If a renewal payment fails, we will attempt to retry the charge and notify you by email. If payment continues to fail, we may suspend access to paid features until the balance is resolved or, after a reasonable cure period, downgrade your account to the Free tier.

Price Changes

We reserve the right to modify subscription pricing with at least 30 days' notice. Existing subscribers will be notified by email and may cancel before the new pricing takes effect. New pricing applies starting with the first billing cycle that begins after the change's effective date; in-progress monthly or annual billing periods that have already been paid will not be retroactively repriced.

Subscription payments are processed by Stripe, and you agree to Stripe's payment processing terms in addition to these Terms.

6. Service Provider Responsibilities

As a service provider using Celerora, you represent and agree that you will:

• Professional Service: Provide services professionally, competently, and in accordance with industry standards
• Licensing & Insurance: Maintain all required licenses, permits, certifications, and insurance for your services and jurisdiction. By using the Service you represent and warrant that you currently hold each such license, permit, certification, and policy of insurance, and that you will maintain them throughout your use of the Service. Celerora does not verify your licensing or insurance and is not responsible for confirming your eligibility to perform any service.
• Honor Bookings: Honor all confirmed bookings or provide reasonable advance notice of cancellation
• Accurate Listings: Provide accurate, truthful descriptions, pricing, and availability for your services
• Timely Communication: Respond promptly to customer inquiries and booking requests
• Legal Compliance: Comply with all applicable federal, state, and local laws and regulations
• Tax Obligations: Be solely responsible for reporting and paying all applicable taxes on your earnings
• Non-Discrimination: Provide services without unlawful discrimination based on race, color, religion, sex, national origin, disability, or other protected characteristics
• AI Responder Configuration: Configure the AI Lead Responder's knowledge base, personality, and hand-off triggers; monitor active conversations and take them over when appropriate. AI responses to customers are sent automatically while a conversation is active and have not been pre-approved by you on a per-message basis.
• AI Quote Review: Review and adjust AI-generated quotes before sending them to customers. Quotes are not delivered until you explicitly send them.
• Deposit Handling: Use collected deposits fairly and in accordance with your stated policies
• SMS Consent Capture: Direct customers to opt in to promotional SMS through the platform's consent checkboxes; do not mark customers as opted-in on their behalf

7. Customer Responsibilities

As a customer booking services through Celerora, you agree to:

• Accurate Information: Provide accurate contact information and booking details
• Honor Appointments: Attend confirmed appointments or cancel according to the provider's stated cancellation policy
• Timely Payment: Pay service providers directly for services rendered as agreed
• Deposit Terms: Understand that deposits may be required and may be forfeited for no-shows or late cancellations
• Respectful Conduct: Treat service providers with respect and professionalism
• Accurate Reviews: Provide honest and accurate reviews based on your actual experience
• Communication: Respond promptly to provider communications regarding your booking

8. AI-Powered Features

Celerora offers AI-powered features including the AI Lead Responder and Instant Quote Generator. By using these features, you acknowledge and agree:

AI Lead Responder

• The AI chatbot responds to customer inquiries based on information you provide and general knowledge
• AI responses may not always be accurate, complete, or appropriate for every situation
• You are responsible for reviewing and configuring the AI's knowledge base, personality, and handoff triggers
• The AI may hand off conversations to you for complex inquiries or when it cannot assist
• Customers interacting with the AI will be informed they are communicating with an automated system

Instant Quote Generator

• AI-generated quotes are estimates based on the information provided and historical data
• Quotes should be reviewed and adjusted by service providers before sending to customers
• AI quotes include confidence scores to indicate estimate reliability
• Neither Celerora nor the AI guarantees the accuracy of generated quotes

9. Deposits & No-Show Protection

Deposit Collection

Service providers may require customers to pay a deposit when booking. Deposits are processed through our payment processor (Stripe) and are subject to the following:

• Deposit amounts and policies are set by individual service providers
• Deposits may be a fixed amount or percentage of the estimated service cost
• Payment processing fees apply to deposit transactions

Deposit Forfeiture

Deposits may be forfeited (partially or fully) in the following circumstances:

• No-Show: Customer fails to appear for a confirmed appointment without notice
• Late Cancellation: Customer cancels within the provider's stated cancellation window

Forfeiture policies are determined by individual service providers and displayed at booking time. Customers should review these policies before completing a booking.

Celerora does not hold deposits in escrow, does not control provider refund decisions, and is not responsible for disputes between customers and providers regarding deposits, cancellations, or refunds.

Stripe handles deposit payment authorization, capture, refunds, and chargebacks for booking deposits. Availability of these actions may depend on Stripe policies and your payment method.

Customer Reputation

Celerora maintains a customer reputation system to help service providers manage booking risk:

• Reputation scores are calculated based on booking history (completions, cancellations, no-shows)
• Scores are visible only to service providers, not to the public
• Service providers may require deposits from customers with lower reputation scores
• Repeated no-shows may result in restricted booking access

10. SMS Communications

Celerora may send SMS/MMS messages relating to your bookings and, with separate additional consent, promotional content. Providing your phone number alone does not create consent — only the affirmative opt-in actions described below do. Full details are in our SMS Communications Policy, which is incorporated into these Terms by reference.

Separate Consent for Two Categories

We use separate consent for transactional and promotional SMS; consenting to one does not consent to the other. Pre-checked consent boxes are never used.

• Transactional messagesinclude, for customers, booking confirmations, appointment reminders, deposit and payment requests, "on my way" notifications, quote updates, and no-show or cancellation alerts; and, for service providers, account-security messages (sign-in alerts, phone-verification codes, password resets), new-booking and booking-change notifications, payment and payout notifications, and customer-care responses.
• Promotional messages include rebook reminders for past services, special offers, and marketing campaigns from service providers you have previously booked. Current SMS scope: if promotional content is delivered by SMS today, it is limited to rebook reminders. Special offers and marketing campaigns are sent by email only at this time. If we extend either to SMS, we will update this Section, the SMS Communications Policy, and the Privacy Policy in advance under the material-change process described in Section 19.

Where Consent Is Captured

Two surfaces capture SMS consent — both use the same dual-checkbox pattern (one for transactional, one for promotional, both unchecked by default):

1. Customersopt in at the point of submitting a booking request or estimate request through a service provider's public booking page.
2. Service providers opt in via their account profile at /profile after signup, once a phone number is entered and saved. Provider sign-up itself does not collect SMS consent.

Frequency & Costs

Message frequency varies based on your booking activity and the providers you engage with. Standard message and data rates from your mobile carrier may apply. Carriers are not liable for delayed or undelivered messages.

Opt-Out

• Opt out of all SMS: Reply STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any message. You will receive one final confirmation message.
• Opt out of promotional only: Reply STOP MARKETING to stop promotional messages while continuing to receive transactional messages.
• Help: Reply HELP for assistance.
• Re-opt-in (transactional only): Reply START, SUBSCRIBE, UNSTOP, RESUME, or YES to any prior message to resume transactional SMS. Promotional SMS is not automatically restored — to receive promotional messages again, you must give new affirmative consent through the relevant consent checkbox (on a future booking or estimate-request form, or on your account profile if you are a service provider).

Opting out of transactional SMS may affect your ability to receive booking confirmations and reminders.

11. Cancellation & Refunds

Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation terms depend on the state of your subscription:

Paid subscriptions in good standing. When you cancel an active paid subscription that has been billed for the current period:

• Cancellation takes effect at the end of your current billing period
• You retain access to paid features until the end of the period
• No refunds are provided for partial billing periods
• Your account will revert to the Free tier after cancellation

Free trials. If you cancel during a free trial, your access to paid features ends immediately and your account reverts to the Free tier. There is no billed period to ride out, and content or activity created during the trial that exceeds Free-tier limits may be cleaned up automatically. You may also choose to let the trial run to its scheduled end.

Past-due subscriptions.If your subscription is past due because a renewal payment has failed, cancelling from the billing UI ends paid access immediately. The failed invoice remains on your billing history and may be resolved through Stripe's normal collection process.

Booking Cancellation

Each service provider sets their own cancellation policy for bookings. Customers should review the specific cancellation terms before booking. Common policies include:

• Full deposit refund for cancellations more than 48 hours before the appointment
• 50% deposit refund for cancellations 24-48 hours before the appointment
• No deposit refund for cancellations less than 24 hours before the appointment

Service providers may customize these windows and percentages. Until the public booking page surfaces the provider-specific policy directly, customers should request the applicable cancellation and deposit-refund policy from the service provider before completing a booking. The policy in effect at the time the booking is made is what governs any later refund or forfeiture decision.

Refund Processing

Approved deposit refunds are processed within 5-10 business days to the original payment method. We do not provide subscription refunds, regardless of when during the billing period the subscription is cancelled. The timing of access loss after cancellation is described in Subscription Cancellation above.

We are not responsible for chargebacks, bank processing delays, or payment processor errors. Any disputes regarding service charges should be directed to the service provider.

12. Prohibited Uses

You agree not to use Celerora to:

• Violate any applicable laws, regulations, or third-party rights
• Post false, misleading, defamatory, or fraudulent content
• Impersonate any person, business, or entity
• Harass, abuse, threaten, or discriminate against other users
• Transmit viruses, malware, or other malicious code
• Attempt to gain unauthorized access to our systems or other user accounts
• Scrape, copy, or harvest data from the platform without permission
• Use automated systems, bots, or scripts without our written consent
• Circumvent any security features, access controls, or usage limits
• Interfere with or disrupt the platform or its infrastructure
• Use the platform for any illegal services or activities
• Manipulate reviews, ratings, or reputation scores
• Create multiple accounts to circumvent restrictions or bans

13. Intellectual Property

The Celerora platform, including all software, designs, text, graphics, logos, and other content, is owned by Celerora LLC and protected by copyright, trademark, and other intellectual property laws.

Your Content. You retain ownership of content you submit (service descriptions, photos, reviews, etc.). By submitting content, you grant Celerora a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, modify, display, and distribute that content for operating and promoting the platform.

AI Training. We currently use commercial API tiers from third-party AI providers (OpenAI and Anthropic). Under the commercial terms those vendors have in effect today, content submitted via API is not used by them to train their general-purpose models by default, and we have not enabled any opt-in feature that would change that behavior. We also do not use your individual conversations to train any model of our own. We may review aggregated, non-identifying metrics (such as message volume and response latency) to improve service quality. If we change AI providers, switch API tiers, or otherwise broaden the use of your content for training, we will update our Privacy Policy and notify users in advance under the material-change process described in Section 19.

You may not use Celerora's trademarks, logos, or branding without our prior written permission.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties that the Service will be uninterrupted, error-free, secure, or virus-free
• Warranties regarding the security, confidentiality, or loss of data
• Warranties regarding the accuracy, reliability, or completeness of AI-generated content
• Warranties regarding the quality, safety, legality, or delivery of services by service providers
• Warranties regarding the identity, qualifications, licensing, insurance, criminal history, character, or trustworthiness of any service provider listed on the platform. Celerora does not vet, screen, background-check, license-verify, or insurance-verify service providers; provider information is self-attested
• Warranties that the Service will meet your specific requirements

Some states do not allow the exclusion of certain warranties. If these laws apply to you, some or all of the above exclusions may not apply, but will apply to the maximum extent permitted by law.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CELERORA LLC SHALL NOT BE LIABLE FOR:

• Indirect Damages: Any indirect, incidental, special, consequential, or punitive damages
• Service Provider Actions: The quality, safety, legality, or delivery of services by service providers
• User Interactions: Disputes, damages, or injuries arising from interactions between users
• AI Content: Losses arising from reliance on AI-generated responses or quotes
• Data Loss: Loss of data, profits, revenue, goodwill, or business opportunities
• Third Parties: Actions or omissions of third-party service providers (payment processors, SMS providers, etc.)
• Platform Issues: Service interruptions, technical errors, or security breaches

IN NO EVENT SHALL CELERORA'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO CELERORA IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some states do not allow limitations on incidental or consequential damages, so the above limitations may not apply to you. In such states, Celerora's liability will be limited to the maximum extent permitted by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Celerora LLC and its officers, directors, employees, contractors, agents, licensors, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of or access to the Service
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Services you provide or receive through the platform
• Content you submit or post to the platform
• Your violation of any applicable laws or regulations
• Any dispute between you and another user

17. Termination

We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, with or without notice, for reasons including but not limited to:

• Violation of these Terms of Service
• Fraudulent, abusive, or illegal activities
• Providing false or misleading information
• Conduct harmful to other users, service providers, or customers
• Non-payment of subscription fees
• Request from law enforcement or government agencies

Upon termination:

• Your right to use the Service will immediately cease
• Outstanding bookings may be cancelled
• You may request a copy of your data within 30 days
• We may delete your account data after 30 days, except as required by law or as described in our Privacy Policy

18. Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Mandatory Local Consumer Rights

Consistent with Section 2 (which acknowledges worldwide users and preserves any non-waivable local consumer rights), nothing in this Section overrides any non-waivable consumer right or remedy that applies to you under the mandatory law of the country, state, province, or territory where you reside. If your local law prohibits a pre-dispute arbitration agreement with consumers, requires that consumer disputes be heard in your local courts, or grants you remedies that this Section would otherwise restrict, that local law controls to the extent required, and the remainder of this Section continues to apply to the maximum extent permitted.

Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at legal@celerora.com to attempt to resolve the dispute informally. We will work in good faith to resolve disputes within 30 days of receiving your notice.

Binding Arbitration

If informal resolution is unsuccessful, any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA). The applicable rule set depends on your role:

• If you are using the Service primarily as a consumer(for example, a customer who booked a service through a provider's booking page), the arbitration will be governed by the AAA Consumer Arbitration Rules and the AAA Consumer Due Process Protocol then in effect.
• If you are using the Service primarily as a service provider or other business user (for example, on behalf of a sole-proprietorship or company that subscribes to a paid plan), the arbitration will be governed by the AAA Commercial Arbitration Rules then in effect.

Arbitration Fees

For consumer disputes, your filing and case-management fees are limited to those set by the AAA Consumer Arbitration Rules (currently capped for individual claims under $75,000). Celerora will pay the remainder of the AAA's filing, administrative, and arbitrator fees, except where the arbitrator determines your claim was filed for an improper purpose (e.g., harassment) and reallocation is permitted under the rules.

Hearing Location

For consumer disputes, the arbitration may be conducted by telephone, video conference, or in-person hearing at a location in the U.S. county where you live, at your option, subject to the AAA's rules. For provider/business disputes, the default in-person hearing location is Amarillo, Texas, unless the parties agree otherwise.

Small-Claim Procedure (Documents Only)

For consumer disputes where the amount in controversy is $10,000 or less, either party may elect to proceed solely on the basis of documents submitted to the arbitrator, without an in-person, telephonic, or video hearing, unless the arbitrator determines a hearing is necessary.

For consumer disputes where the amount in controversy exceeds $10,000 but is $75,000 or less, the parties may agree to proceed on a documents-only basis, or either party may request a telephonic, video, or in-person hearing.

Either party may bring claims in small claims court if the claims qualify. This clause does not prevent either party from seeking injunctive or equitable relief in a court of competent jurisdiction for misuse of intellectual property or unauthorized access to the Service.

Class Action Waiver

YOU AGREE THAT ANY DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND YOU WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS.

Batched Arbitration

If 25 or more similar arbitration demands are filed against Celerora within a 90-day period by or with the assistance of the same law firm, group of law firms, or organization (a “Mass Filing”), the following procedures apply. Counsel for the claimants and counsel for Celerora shall each select 10 demands from the Mass Filing to proceed as initial bellwether cases. Only the selected bellwether cases will be filed with AAA and proceed to resolution. The remaining demands shall be held in abeyance and no filing fees shall be due for those demands until the bellwether process concludes. Once the bellwether cases are resolved, the parties shall engage in a single mediation session to attempt to resolve the remaining demands based on the bellwether outcomes. If mediation does not resolve the remaining demands, they shall proceed in batches of no more than 50 at a time, filed at 60-day intervals. Nothing in this subsection prevents any individual claimant from opting out of the batched process and filing an individual arbitration demand, provided the claimant has first completed the Informal Resolution process in this Section.

30-Day Opt-Out

You may opt out of the binding-arbitration and class-action-waiver provisions by sending a written notice to legal@celerora.com within 30 days of first accepting these Terms. Your notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.

Severability of This Section

If any portion of this Dispute Resolution section is found to be unenforceable, the remaining portions shall remain in effect, except as follows: (a) if the Class Action Waiver is found to be unenforceable as to a particular claim or category of claims, that claim or category of claims shall proceed in court and shall not be subject to arbitration under this Section (and any remaining claims shall continue in individual arbitration); and (b) if any portion of the Batched Arbitration subsection is found to be unenforceable, the remainder of that subsection shall be severed and individual arbitration shall continue under the remaining provisions of this Section. This subsection controls over the general severability provision in Section 20 to the extent of any conflict.

Exceptions

Either party may seek injunctive relief in any court of competent jurisdiction for violations of intellectual property rights or confidentiality obligations without first engaging in arbitration.

19. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

• Updating the "Last updated" date at the top of this page
• Sending email notifications to registered users
• Displaying a prominent notice on the platform

Material changes will be announced at least 30 days before taking effect, except for changes required by law or necessary to prevent abuse.

Your continued use of Celerora after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription.

20. Miscellaneous

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be modified, and the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, SMS Communications Policy, and any other policies referenced herein, constitute the entire agreement between you and Celerora regarding your use of the Service and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

No Waiver

Our failure to enforce any provision of these Terms will not constitute a waiver of that provision or our right to enforce it later. No waiver of any term will be effective unless given in writing.

Assignment

You may not assign or transfer these Terms or your rights under them, by operation of law or otherwise, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law, with notice to you. Any attempted assignment in violation of this section is void.

Force Majeure

Neither party will be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or telecommunications outages, third-party service-provider failures (including cloud-infrastructure, payment-processor, or SMS-carrier outages), or epidemics.

Headings

Section headings in these Terms are for convenience only and do not affect interpretation.

Survival

Sections that by their nature should survive termination — including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and this Miscellaneous section — will survive any termination of these Terms or your account.

21. DMCA Notice & Takedown

Celerora respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512. If you believe content on the Service infringes your copyright, you may submit a written notice to our designated agent.

Notice Requirements

To be effective under 17 U.S.C. § 512(c)(3), your notice must include all of the following:

• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to be infringed
• Identification of the allegedly infringing material and information sufficient to locate it on the Service (URLs are preferred)
• Your contact information (address, telephone number, and email address)
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner

Designated Agent

Counter-Notification

If you believe material you posted was removed by mistake or misidentification, you may submit a counter-notification meeting the requirements of 17 U.S.C. § 512(g)(3) to the same designated agent above. We will follow the procedure set out in the DMCA, which may result in restoration of the material absent further legal action.

Repeat Infringers

Consistent with 17 U.S.C. § 512(i), we will, in appropriate circumstances, terminate the accounts of users who are repeat infringers.

22. Contact Us

If you have any questions, concerns, or disputes regarding these Terms of Service, please contact us: